Refund Policy

1. Who has the right to cancel

The statutory right to cancel applies to consumers: individuals buying wholly or mainly for purposes outside their trade, business, craft or profession. If you buy for business purposes, the statutory right to cancel does not apply, but your other legal rights are not affected.

2. Your 14-day cancellation period

As a consumer you may cancel your purchase within 14 days without giving a reason. The cancellation period starts on the day your order is confirmed after payment and ends 14 days later.

3. Immediate access and when the right to cancel ends

Your profile is set up automatically after payment, so before paying you must expressly ask for access to start immediately and confirm that you understand you will lose your right to cancel once your digital profile is activated. You do this by ticking the consent box at checkout; an order cannot be placed without it.

Once your profile is activated, the right to cancel ends. Until activation, you can still cancel within the 14-day period.

4. What “activation” means

Your profile is activated when, after your payment is confirmed, your order has been passed to the Let’s Connect platform, a profile has been created for you and its profile link has been issued and recorded against your order. This normally happens automatically shortly after payment. If this step has not completed, your purchase is unactivated.

5. Refunds for unactivated purchases

If you cancel an unactivated purchase within the 14-day period, we refund the full amount you paid to your original payment method within 14 days of the day you tell us you are cancelling. We do not charge a fee for this.

6. If something is wrong with an activated profile

If your activated profile does not work as described, tell us. Under the Consumer Rights Act 2015 you are entitled to have the problem fixed and, if it cannot be fixed within a reasonable time, to a price reduction or refund. This applies whether or not your right to cancel has ended.

7. How to cancel

Email billing@businesscards-online.com or use our contact form. Include your name, the email address used for the order and your order number, and say clearly that you wish to cancel. You may use this wording:

“I hereby give notice that I cancel my contract for the supply of the following service: [plan and product], ordered on [date]. Name: [your name]. Email used for the order: [email].”

It is enough to send your message before the 14-day period ends. We confirm every cancellation by email.

8. Your statutory rights

Nothing in this policy limits your statutory rights as a consumer. The statutory right to cancel described here applies to consumers only.

9. Contact

LETS CONNECT CARD LTD (trading as Name Cards Online), a private limited company registered in England and Wales, company number 15432328, registered office 107 Sunbeam Street, Wolverhampton, England, WV2 4PG, United Kingdom. Email billing@businesscards-online.com · Phone +44 7300 230524 · Contact form. See also our Terms & Conditions and Privacy Policy.